Privacy Policy

We respect your privacy and are determined to protect your personal data. The purpose of this privacy notice is to inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from). We’ll also tell you about your privacy rights and how the data protection law protects you.

This privacy notice aims to give you information on how we collect and process your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter, purchase a product or service, take part in a competition or complete our contact form.

You must read this privacy notice together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

Data Controller

Magnolia - Health and Wellbeing LTD is the controller and responsible for your personal data (collectively referred to as “Magnolia - Centre for Health and Wellbeing”, “we”, “us” or “our” in this privacy notice). Our contact details are:

Magnolia - Centre for Health and Wellbeing 
44 Victoria Gardens 
Neath
SA11 3BH

enquiries@magnoliahealthandwellbeing.co.uk

For all data matters contact Hannah Booth via 01639 635000

 

Third-party links outside of our control

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

When you leave our website, we encourage you to read the privacy notice of every website you visit.

The Data we collect 

  1. We may collect the following information: a) Name, b) Contact information including email address, billing address and telephone number, c) Demographic information such as postcode, preferences and interests, d) Other information relevant to customer surveys and/or offers or competitions  f) recipient names, addresses and related occasions where you have either sent a gift to such recipient g) IP address h) information connected with reviews you leave on our website or app i) your marketing communication preferences j) details of the device with which you transacted with us h) your purchase history with us 

  2. We use different methods to collect data from and about you including through you using our website or app, filling in forms or by making a booking or purchase. We may also collect data from you by using cookies. For the exhaustive list of cookies we collect see the 'How we use Cookies' section.

What we do with your information 

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  1. Where the information is necessary for the adequate performance of the contract between you and us for us to provide our services

  2. For customer service and resolution purposes

  3. Internal record keeping.

  4. We may use the information to improve our products and services.

  5. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided and we may personalise such content based on what we believe may be of interest to you.

  6. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail.

  7. We may use the information to customise the website or app according to your interests.

  8. We may use the information to send you relevant, personalised communications by post in relation to updates, offers, services and products. We’ll do this on the basis of our legitimate business interest. You are free to opt out of hearing from us by post at any time by writing to or emailing us at enquiries@magnoliahealthandwellbeing.co.uk

  9. From time to time, we may use remarketing and behavioural targeting services. In order to do these, we collect cookies and usage data as described below in the “How We Use Cookies” section. These cookies connect activity on this website or app with select advertising networks.

  10. We may use the information for the purposes of fraud detection and prevention and enhancing safety on our website and app.

Who we share your data with 

We may have to share your personal data with the parties set out below...

  • Internal Third Parties e.g.

    • Freelance therapists based at Magnolia who you have made a booking with. 

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

 

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

Except for essential cookies, all cookies will expire after 90 days.